Home - LexisNexis InterAction® CRM

The Client Relationship
Platform That Turns Your
Contacts Into Opportunities

EXPLORE THE PLATFORM

The Client Relationship
Platform That Turns Your Contacts Into Opportunities

EXPLORE THE PLATFORM

How We Help

Collect and maintain client relationship data

Gain access to centralized contact data you can trust

Leverage Client Data to Inform Business Decisions

Build targeted growth strategies

Sustain and Grow My Business

Ensure your firm’s growth with unparalleled client insight

Surface Client Data Across Your Business Systems

Navigate all your firm’s connections and touchpoints for valuable insight

Manage risk and compliance

Put clients at ease with strict adherence to data privacy and protection guidelines

Optimize client experience and engagement

Access data that helps your firm cater to client needs

Reach my market

Leverage comprehensive client intelligence to target campaigns for the greatest success

Maximize efficiency

Record and manage contact data automatically

Industries We Serve

Large Law Firms

The largest law firms in the world trust LexisNexis^® InterAction^®. Manage your firm’s valuable relationships with a holistic view of your customer’s interactions. Empower your team to increase client retention, measure the profitability potential of clients, and improve relationship management with our CRM.

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Midsize Law Firms

The strength of a growing law firm lies in its ability to efficiently access and effectively leverage the data needed to make critical business decisions. With the right CRM, your firm can win more business by leveraging current client information to develop rich, long-term relationships.

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Accounting Firms & Professional Services

We understand that your client’s trust is your firm’s greatest tool for developing opportunities. Our CRM technology is built for the way you work, with tools and services that make increasing client retention, measuring profitably potential, and enhancing relationship management a smoother process across your workflow.

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What Our Clients Are Saying

“InterAction is an excellent tool that greatly aids business development strategies by providing a better way to cultivate stronger relationships with clients, prospects and referral sources.”

– Laura Hauser, Director of Marketing, Moritt Hock & Hamroff

“Today, the system belongs to our lawyers; marketing merely uses the data to carry out BD activities. From staunch skeptics, many of our firm’s lawyers are champions of InterAction.”

– Paul Nash, CRM Systems Manager, Gowling WLG

“I firmly believe that CRM must be adopted with a focus on the business goals of the organization. InterAction facilitates this strategic approach.”

– Rosie Le Gros, Global BD Director, Kennedys (UK)

“For us today, InterAction serves as a platform for a client development strategy centered on business growth.”

– Jez Mann, CRM Manager, DWF

EXPLORE SUCCESS STORIES

RESOURCES

InterAction Mobile App

Access your firm’s client data and relationship intelligence and provide consistent, excellent client service on the go with InterAction Mobile App. Available for download in the Apple App Store and Google Play.

DOWNLOAD NOW

RESOURCES

InterAction Data Quality Services

With digital marketing becoming increasingly crucial to successful business development, and millions of dollars in marketing budget at stake, it is no wonder that law firms listed their top marketing challenge as the need to improve data quality. Download brochure to discover how the InterAction Data Quality Services team can help meet firms’ ever-changing data management needs.

RESOURCES

The Total Economic Impact™ of LexisNexis InterAction

Professional services firms utilize InterAction to gain a better understanding of their businesses and turn insights into cost savings and additional revenue. See a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of InterAction Cost Savings and Business Benefits Enabled by InterAction.

RESOURCES

InterAction is Overall Client Relationship Management Company of the Year

LexisNexis InterAction was named ‘Overall Client Relationship Management Company of the Year’ by LegalTech Breakthrough Award 2020. Our dedication to providing the best solutions and the best service for our customers drives us to continually improve, which is why we are honored for this recognition.

RESOURCES

Approaches to Business Development Planning

With The Lawyer, top 100 law firms were surveyed globally. Read the report to gain an understanding of what legal business development is going to look like in the new normal.

RESOURCES

Business Development Maturity Assessment

Get a road map for what steps your firm needs to take to reach its goals. Determine what changes are needed, where you need to further define your processes, and how to align your strategy to the desired business development (BD) outcomes. Take the BD Maturity Assessment today.

RESOURCES

Webinar: Rainmakers Aren’t Born, They’re Created

Get real-world BD best practices straight from the BD expert himself, Mo Bunnell Idea Group (BIG). InterAction and BIG partnered up to share tips and advice on effective BD that would help guide fee earners in their pursuit of effective business development.